“When is the best time to send my email?” In marketing, there is a host of analysis, best practice and science behind answering that thorny question.
In public relations, not so much. This is an industry that has long relied on qualitative tactics and gut instinct.
Until now. Because data can, in fact, validate whether key press strategies can work for a brand.
Take the case of Ryanair. No stranger to publicity, Ryanair is usually keen to generate as many headlines as possible. But, when it was forced to cancel around 1,900 flights due to administrative errors last month, the airline resorted to a common industry tactic – minimising attention by sneaking the announcement out late on a Friday afternoon.